Politique de remboursement
REFUND, RETURN & EXCHANGE POLICY
At Corso Pride, we want you to be happy with your order. If your product arrives damaged, defective, incorrectly printed, or different from what you ordered, please contact us and we will work to make it right.
Because most of our products are made after an order is placed, return conditions depend on the reason for the return and the customer’s location.
Please read this policy before placing your order.
1. 30-DAY QUALITY GUARANTEE
Corso Pride provides a voluntary 30-Day Quality Guarantee.
Please contact us within 30 days after delivery if your product:
• arrives damaged;
• has a manufacturing or printing defect;
• has a significant print-quality problem;
• is materially different from the product description;
• is different from the product, size, color, or personalization ordered;
• is missing from the delivered package due to an order fulfillment error.
Contact us at:
info@corsopride.com
Please include:
• your order number;
• a short description of the problem;
• clear photographs showing the issue;
• photographs of the packaging, when relevant.
We may request additional information that is reasonably necessary to investigate the issue.
After reviewing the claim, we will provide an appropriate solution. Depending on the circumstances, this may include:
• a replacement;
• a full or partial refund;
• another remedy required by applicable consumer law.
You will not normally be required to return a damaged, defective, or incorrect product unless Corso Pride specifically provides return instructions.
If a return is required because the product is defective or because we sent the wrong item, Corso Pride will cover the reasonable return shipping cost.
The 30-Day Quality Guarantee is an additional voluntary benefit. It does not limit any mandatory consumer rights that may apply after the 30-day period.
2. UNITED STATES AND OTHER NON-EU CUSTOMERS
This section applies to customers located in the United States and other countries outside the European Union, subject to any mandatory consumer rights applicable in the customer’s location.
Because our products are made after an order is placed, we do not normally accept returns, refunds, or exchanges because of:
• choosing the wrong size;
• choosing the wrong color;
• ordering the wrong product;
• changing your mind;
• deciding that you no longer want the product;
• minor color differences caused by screen or display settings;
• minor, commercially reasonable variations in print placement or appearance;
• an incorrect or incomplete shipping address supplied by the customer.
Please carefully review:
• the product description;
• product images;
• available colors;
• the size chart;
• personalization details;
• the shipping address;
before completing your purchase.
This section does not apply when a refund, replacement, repair, cancellation, or other remedy is required by applicable consumer law.
3. SIZING AND EXCHANGES
We do not currently offer direct size or color exchanges for customers outside the European Union.
Apparel sizing may vary between different product styles. Customers are responsible for reviewing the size chart shown on the product page before ordering.
If the size or color delivered matches the option selected during checkout, we do not normally provide a free replacement or refund.
If Corso Pride sends a different size or color from the one shown in the order confirmation, contact us under the 30-Day Quality Guarantee.
4. PERSONALIZED PRODUCTS
A personalized product is a product created using customer-specific information, including:
• a name;
• a photograph;
• custom wording;
• a date;
• a personal message;
• a customer-selected arrangement;
• other individual instructions supplied by the customer.
Personalized products cannot normally be returned, exchanged, or refunded because of a change of mind once production has begun.
Customers are responsible for checking all submitted personalization information before placing the order.
Corso Pride is not responsible for errors contained in information supplied or approved by the customer, including:
• spelling errors;
• incorrect names;
• incorrect dates;
• incorrect custom wording;
• unsuitable or low-quality photographs;
• incomplete personalization instructions.
This restriction does not apply when:
• the product is damaged or defective;
• Corso Pride produces the personalization incorrectly;
• the product is materially different from the approved personalization;
• applicable consumer law provides another remedy.
5. ORDER CANCELLATIONS AND CHANGES
Contact us as soon as possible if you need to cancel an order or change:
• the size;
• the color;
• the shipping address;
• the selected product;
• personalization details.
Email:
info@corsopride.com
We will try to make the requested change before production begins, but changes and cancellations cannot be guaranteed once processing or production has started.
For customers outside the European Union, an order normally cannot be cancelled because of a change of mind after production has begun.
Personalized orders may be cancelled as a voluntary customer service only when the cancellation request is received before production begins.
Any mandatory cancellation or withdrawal rights provided by applicable law remain unaffected.
6. EUROPEAN UNION CONSUMERS
This section applies to consumers residing in the European Union.
The rights in this section apply in addition to the other protections provided by applicable European Union and national consumer law.
STANDARD NON-PERSONALIZED PRODUCTS
For standard, non-personalized products, you may withdraw from the purchase without giving a reason within 14 calendar days after you, or a person designated by you other than the carrier, receives the product.
A standard product remains non-personalized even when it is printed after the order is placed, provided that it was not produced using customer-specific information or individual instructions.
If several products from the same order are delivered separately, the withdrawal period begins when the final product is received.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL
To exercise your right of withdrawal, you must send us a clear statement before the 14-day withdrawal period expires.
Email your request to:
info@corsopride.com
Please include:
• your full name;
• your order number;
• the product or products you wish to return;
• the date on which the order was received;
• a clear statement that you wish to withdraw from the purchase.
You do not need to provide a reason.
You may also use the model withdrawal form included at the end of this policy.
We will confirm receipt of your withdrawal request and provide the correct return instructions and return address.
Your statutory right of withdrawal does not depend on Corso Pride approving the reason for your withdrawal. However, you must notify us within the required period and return the product according to the instructions provided.
RETURNING THE PRODUCT
After notifying us of your withdrawal, you must send the product back without undue delay and no later than 14 calendar days after the date on which you informed us of your decision.
Do not send the product to the sender address printed on the parcel unless Corso Pride has confirmed that address in writing.
The correct return address will be provided by email after we receive your withdrawal notice.
For a standard, non-defective product returned because of a change of mind, the customer is responsible for the direct cost of return shipping.
We recommend:
• using a tracked shipping service;
• keeping the shipping receipt;
• keeping proof of the tracking number.
Corso Pride does not charge a restocking fee.
CONDITION OF RETURNED PRODUCTS
You may inspect and try on a product in the same way that you reasonably could in a physical store.
The product should not be:
• worn beyond trying it on;
• washed;
• altered;
• damaged;
• unnecessarily stripped of labels;
• exposed to smoke or strong odors;
• covered with excessive animal hair.
You may be responsible for a reduction in the product’s value caused by handling beyond what is reasonably necessary to establish its nature, characteristics, and fit.
Any reduction in value will be assessed reasonably and will not be applied automatically.
EU REFUNDS FOLLOWING WITHDRAWAL
For a valid withdrawal from the entire order, Corso Pride will refund:
• the price paid for the returned products; and
• the original delivery cost up to the cost of the least expensive standard delivery method offered for the order.
Additional costs resulting from the customer choosing express, premium, or another more expensive delivery method are not refundable.
For a partial return, the original delivery cost will only be refunded when required by applicable law.
The refund will be processed without undue delay and no later than 14 days after we receive your withdrawal notice.
Corso Pride may withhold the refund until:
• the returned product has been received; or
• the customer provides evidence that the product has been sent back;
whichever occurs first.
The refund will normally be issued using the same payment method used for the original purchase, unless another method is expressly agreed.
EU PERSONALIZED PRODUCTS
The statutory right of withdrawal does not apply to products made to the customer’s specifications or products that are clearly personalized.
This exception does not affect the customer’s rights when a personalized product:
• is damaged;
• is defective;
• is incorrectly produced;
• does not match the agreed personalization;
• otherwise lacks conformity.
7. DAMAGED, DEFECTIVE, INCORRECT OR NON-CONFORMING PRODUCTS
The rights of customers relating to damaged, defective, incorrect, unsafe, or non-conforming products are not limited to 30 days where applicable consumer law provides protection for a longer period.
Contact us as soon as reasonably possible if a product:
• arrives damaged;
• has a printing or manufacturing defect;
• is materially different from its description;
• is the wrong product;
• is the wrong size or color due to our error;
• does not match the approved personalization;
• is unsafe;
• otherwise fails to meet applicable consumer guarantees.
Email:
info@corsopride.com
Please include your order number, a description of the problem, and clear photographs when reasonably possible.
Requesting photographs helps us investigate the issue but does not remove or reduce any statutory consumer rights.
Depending on the circumstances and applicable law, the available remedy may include:
• repair;
• replacement;
• price reduction;
• full or partial refund;
• cancellation of the purchase.
Corso Pride will cover reasonable return costs when a return is required because the product is defective, incorrect, or non-conforming.
8. SALE AND PROMOTIONAL ITEMS
Sale and promotional products are covered by the 30-Day Quality Guarantee.
The same regional return conditions described in this policy apply to sale items.
A discounted price does not remove any mandatory rights relating to damaged, defective, incorrect, unsafe, or non-conforming products.
9. REFUND PROCESSING
Approved refunds will normally be issued to the original payment method.
After Corso Pride submits a refund, the payment provider, bank, card issuer, PayPal, Shop Pay, or other payment service may require additional processing time before the funds appear in the customer’s account.
Original shipping charges are not normally refundable for customers outside the European Union except when:
• the product was defective or incorrect;
• the order was not delivered;
• Corso Pride expressly agrees otherwise;
• applicable law requires the shipping charge to be refunded.
Return shipping costs are not normally refundable for change-of-mind returns.
Corso Pride does not charge a restocking fee.
10. LOST, DELAYED OR UNDELIVERED ORDERS
If an order has not arrived within the estimated delivery period, contact:
info@corsopride.com
We will review the tracking information and investigate the shipment.
An order will not be considered lost solely because of a short carrier delay.
If the shipment is confirmed lost or cannot be delivered, Corso Pride will provide an appropriate solution, which may include:
• replacement;
• reshipment;
• refund.
Corso Pride is not responsible for delays or delivery problems caused by an incorrect or incomplete address supplied by the customer.
However, we will provide reasonable assistance where possible.
If a package is returned because the customer supplied an incorrect address, additional shipping charges may apply before the order can be sent again.
Nothing in this section limits any mandatory rights relating to orders that are not shipped or delivered within the required or agreed period.
11. RETURN INSTRUCTIONS
Contact Corso Pride before sending any return:
info@corsopride.com
The correct return address and instructions will be provided by email.
Do not send a product to:
• the sender address printed on the parcel;
• an address found through an internet search;
• any other address not confirmed by Corso Pride.
Sending a product to an unconfirmed address may delay or prevent the processing of the return.
For European Union statutory withdrawals, prior approval of the reason for withdrawal is not required. However, the customer must notify Corso Pride within the applicable period and follow the return instructions.
12. CONTACT US
For questions about refunds, returns, order problems, or withdrawal rights, contact:
Corso Pride
Email: info@corsopride.com
13. EU MODEL WITHDRAWAL FORM
Complete and send this form only if you are an eligible European Union consumer and wish to withdraw from the purchase of a standard, non-personalized product.
To:
Corso Pride
Email: info@corsopride.com
I hereby give notice that I withdraw from my contract for the purchase of the following product(s):
Product(s):
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Customer signature:
Only required if this form is submitted on paper.
Date: